Privacy Policy

Privacy Policy

Introduction

At https://louisville-french-speaking-therapy.denvermentalhealthcare.com, we prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its Colorado, Utah, Connecticut, Virginia, South Africa, and other state counterparts.

Scope

This policy covers all aspects of our online presence, including our official website, mobile applications, online services, and products under the domain https://louisville-french-speaking-therapy.denvermentalhealthcare.com. However, please note that it does not extend to third-party platforms or services accessed through links on our site, which have their own privacy policies.

Processing Activities

This policy is designed to guide you when:

  1. Using any of our applications and services as an authorized user.
  2. Visiting websites linked to and falling under this Privacy Policy.
  3. Engaging with us through communications such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data:

  • Account Information: This includes your username, email address, and password used to access our services.
  • Payment Information: Details required for processing transactions, such as credit card numbers and billing addresses.
  • Financial Information: Records of your financial dealings with us, including payment history.
  • Purchase Information: Data related to products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, for technical purposes.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback and Reviews: Content you share with us through surveys or product reviews.
  • Social Media Information: Data from social media platforms when you interact with our content on these sites.
  • Product Information: Details you provide about the products or services you’re interested in or have purchased.

We obtain this data through direct user input, interaction with our services, and automated technologies, including cookies and similar tracking tools. Additionally, third parties may share Personal Data with us, adhering to their privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: Essential for navigation and functionality.
  • Preference Cookies: Remember user preferences for improved usability.
  • Analytics Cookies: Track site usage, gather demographic data, and serve targeted ads.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes are met, we securely delete or anonymize the data.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Encryption: Data is transmitted and stored using encryption protocols.
  • Secure Third-Party Processing: We engage secure third-party service providers for specific tasks.
  • Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive data.

Children’s Privacy

Our services are not directed at children under 18 years of age, and we do not knowingly collect personal data from them.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: The right to request access to the Personal Data we hold about you.
  • Rectification: Ability to rectify inaccurate or incomplete Personal Data.
  • Erasure (Right to be Forgotten): Right to request the deletion of your Personal Data.
  • Restriction: Limiting our processing of your Personal Data under certain circumstances.
  • Portability: Right to receive a copy of your Personal Data in a structured, commonly used format.
  • Objection: Objecting to the processing of your Personal Data for specific purposes.
  • Non-Discrimination: Right to be free from discriminatory practices based on your data exercises.
  • Appeals/Complaints: Filing appeals or complaints with our privacy team and relevant supervisory authorities.

To exercise these rights, please contact our dedicated privacy team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effectively communicated through a notice on our website, ensuring you are always informed about how we handle your data.

Contact Information

For any questions, requests for unsubscribe, or inquiries related to data privacy, please contact us:

  • Email: contact@louisville-french-speaking-therapy.denvermentalhealthcare.com
  • Postal Address: [Provide Privacy Team’s Mailing Address]